return policy

Last updated 09/01/2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@creatinghallelujahs.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item and the return form, then mail your return to the following address:

Creating Hallelujahs LLC

Attn: Returns

RMA #

2285 Kingsley Ave

Ste A

Orange Park, FL 32073

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Digital Products

  • Personalized Products

  • Services

For defective or damaged products, please contact us at support@creatinghallelujahs.com or via our online contact form to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

  • No returns, refunds, or exchanges on digital products under any circumstances.

  • Personalized items that have been damaged or missing due to shipping can be replaced (at our discretion) with the original item purchased. No returns, refunds, or exchanges.

shipping policy

Last updated 09/01/2023

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS AND HOW LONG DOES IT TAKE? 

Current estimated ship cost and times can be seen on our checkout page. Standard and expedited shipping is available on most orders. During times of high order volume or with specific shipments, shipping times may be slightly longer.

Shipping times do vary and are not guaranteed. 

Orders are picked up by the shipping provider the same or the next business day after a label is created. Shipping providers may delay scanning packages and tracking may take up to two to three business days to begin showing progress.

All times and dates given for delivery of the products are given in good faith but are estimates only.  

DO YOU DELIVER INTERNATIONALLY?

Unfortunately, we do not currently ship outside the United States of America.  

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. 

QUESTIONS

If you have any questions concerning our return and/or shipping policy, please contact us at:

support@creatinghallelujahs.com or via our online contact form.